FAQ's

  • ELECTRONIC CIGARETTES

    • What is an electronic cigarette?
      • An electronic cigarette consists of three parts; a battery, a liquid holder and eLiquid.

        The battery unit usually has a lithium-ion battery, which is rechargeable and this powers the device. Entry-level electronic cigarettes have an internal battery but more advanced devices have a removable battery which can be changed once it is no longer holding charge.

        The liquid holder is usually referred to as a clearomizer or tank and contains a heating element within called an atomizer (head). This is powered by the battery and heats the eLiquid, which once inhaled produces vapour.

        The eLiquid is the final element of an electronic cigarette and this is available in different flavours and strengths.

        For more information regarding each of these components please refer to the specific section in these FAQs.

    • What is the cost?
      • The costs of electronic cigarettes vary depending on the type. Most beginner kits range from £20-£30, intermediate kits usually cost between £40-£60 and advanced kits costs £60 upwards.

        In terms of the maintenance cost, this is relatively low as the only items that need to be purchased in the short-term are atomizer heads (if you have a replaceable clearomizer/tank) and eLiquid.

        Typically, atomizer heads or coils as they are sometimes referred to, last approximately two weeks. This is all dependent on frequency of use and the battery voltage. The higher the voltage the less the lifespan of the atomizer head will be.

    • Why are there so many different ecigs available?
      • Different ecigs have different functions and come in all shapes and sizes. In addition, there are many ecig manufacturers on the market, with each having unique products. UK ECIG STORE is proud to offer such a huge range to its customers.

  • ORDERING

    • What do I need to get started?
      • We recommend that you purchase one of our kits that come complete with everything you need to get started. In addition, we recommend that you purchase extra eLiquid with your kit to ensure that you have sufficient supplies.

    • What are the delivery options?
      • We offer free UK delivery on all orders over £20 (second class delivery). In addition, we have First Class, Next Day and International Signed delivery options available.

    • Do you offer samples?
      • Yes, we offer a free sample of eLiquid with every order. The name of the free sample is written on the bottom of the invoice, which is included inside your package.

    • What is the status of my order?
      • You can check the status of your order in your account on our website. Please note that you have to be registered to view this.

        Once you place an order you will receive a confirmation order email, confirming the items ordered. Once your order is dispatched, you will receive an email that evening confirming that your order has been shipped.

    • How do I cancel my order?
      • If you wish to cancel your order please give us a call on 020 3475 4885. Please note that, if cancelling your order by email let us know as soon as possible. Please note that if we cannot stop your order from being dispatched as it is already with the courier – you can return the unused goods to us and you will be given a full refund (minus postage costs).

    • What are your cut-off times?
      • Our cut-off time is 3pm. We ship orders Monday-Friday and all orders received after 3pm Friday are shipped out on Monday.

    • Why is my order pending?
      • The payment for orders is processed through PayPal and if there is something suspicious about the transaction PayPal hold the transaction. Normally, pending orders clear after a couple of hours but if you still think that your order is pending please get in touch with our customer service team.

    • How do I use the products?
      • The majority of our beginner products are very straightforward to use and have online videos as well as instruction booklets.

    • Which payment methods do you accept?
      • All our payments are processed via PayPal. When you reach the payment stage of the order process you will have the option to either pay via your PayPal account or you can pay with a debit/credit card. PayPal processes the payment externally and no debit/credit card details are stored on our servers.

    • When will I receive my order?
      • Delivery times are dependent on the delivery method chosen. For UK orders, please allow up to 5 working days for orders to arrive except for Special Next Day orders. If your order has not arrived please send us an email at support@ukecigstore.com.

        For non-UK orders, please allow up to 14 working days, as there may be delays in the customs office of your country. After this period please contact us at support@ukecigstore.com.

    • Which countries do you deliver to?
      • UK ECIG STORE delivers to over one hundred countries worldwide.
        We have an excellent reputation in providing quality products and have launched many worldwide exclusives.
        When ordering from outside the UK, please choose a tracked delivery service to ensure that your package does not get lost.
        We have had many customers who have got in touch to say that our delivery times and quality of products are second to none.
        Although, we can deliver to wherever you are, please bear in mind that every country has their own importation laws.
        Therefore, if your items are held by local customs, it is the responsibility of the customer to resolve this.
        If you are unsure about the customs status in your country, get in touch with us, we are more than happy to help.

  • ELIQUIDS

    • What are the ingredients in eLiquids?
      • Currently, we have three different ranges of eLiquids:

        • UK ECIG STORE Range (70%PG/30%VG)
        • Alice in Vapeland (50%PG/50%VG)
        • Virgin Vapour (100%VG)

        Propylene Glycol (PG):
        - Propylene Glycol is high quality pharmaceutical grade, in combination with the nicotine and flavours this gives you more of a throat hit.

        Vegetable Glycerine (VG):
        - Glycerine helps to produce more vapour and holds more flavour. VG is thicker in consistency and holds more flavour.

        In addition, eLiquids contain food grade flavourings that give the eLiquid its taste, optional Nicotine and water.

    • Why does the eLiquid sometimes change colour?
      • With some eLiquids when they are exposed to air and light they sometimes change colour, this is perfectly normal. If the eLiquid in your clearomizer turns into a dark brown/black colour, you may need to change your clearomizer or replace the atomizer head in the unit (if it is a replaceable clearomizer).

    • How long does a 10ml bottle of eLiquid last?
      • A 10ml bottle should last you approximately 5-7 days, this is for an average user. A standard clearomizer has a 1.6ml capacity and this often lasts a whole day for the average user.

  • BATTERIES

    • My battery won’t charge?
      • If your battery is not charging it may be due to a number of different factors. Firstly, ensure that the charger you are using is the correct charger for the battery. We recommend that you only purchase chargers from our website to ensure that they work correctly and safely. Next, make sure that you are charging the battery the correct way. Some batteries are charged via the top connection (510 charger), others such as the AQWA V3 are charged from the bottom via a micro USB. Mods that take external batteries require an external charger for the battery cells.

        Sometimes the contact on the battery may be depressed due to over tightening – a simple fix for this is to raise the pin. Please see video link below.

        http://vimeo.com/81412681

    • My battery won’t turn on?
      • Firstly, make sure that your battery is charged significantly before using it.
        The batteries we send out normally have some charge in them but some may be completely dead and will require charging before use.

        Different devices have different methods to turn the battery on. The most common ways to turn the battery on are as follows:

        • Click the power button rapidly three times
        • Click the power button rapidly five times
        • For some LCD models you may need to navigate through the menu to turn the battery on.

        If none of these methods work please refer to the specific product page on our website or give us a call on 020 3475 4885 or email support@ukecigstore.com

    • Which clearomizers/tanks are compatible with my battery?
      • Batteries or Mods are either 510 or eGo compatible. On a 510 battery you can only use a ‘510’ clearomizer/tank, an Ego clearomizer can be used but you will need an adapter - http://www.ukecigstore.com/510-to-ego-adaptor-by-uk-ecig.html

        Ego style batteries can accept both 510 and Ego clearomizers – no adapters are needed.

        Please have a look at the video below for further information.

        http://youtu.be/t9TyFhxqlZQ

        A point to note is that when changing different clearomizers and tanks on your battery/mod you may find that a new type of clearomizer/tank does not work.
        This may happen as different clearomizers/tank have varying pin heights.
        Therefore, the battery connection plate may be pressed down on – by just a millimetre even.
        This may not allow a clearomzier or tank to work on your battery.
        However, there is a simple fix for this, all you have to do is raise the pin/plate on the battery connection by a few millimetres at most.
        Please have a look at the video below for further information.

        http://vimeo.com/81412681

    • What is a Passthrough battery?
      • A passthrough battery gives you the option to charge and vape simultaneously.
        These batteries usually have a charging port at the bottom of the unit. Our most popular Passthrough battery is the AQWA V3 battery

    • How long do batteries last?
      • Below are averages for different size batteries, these approximations refer to continuous use (non-stop vaping).

        • 650mAh battery: 2-3 hours (i.e One Kit battery, Spinner 650 etc)
        • 1100mAh battery: 3-5 hours (i.e One XL battery)
        • 2600mAh battery: 8-10 hours (i.e MVP)


        Note:
        Above approximations are for a fixed voltage of 4volts, turning the voltage higher will give less battery time. Conversely, lowering the voltage will increase battery life.

  • CLEAROMIZERS/TANKS

    • What is the lifespan of the atomizer and how do I tell it needs replacing?
      • Atomizer refers to the atomizer head that is in all clearomizers and tanks. The atomizer head refers to the element, which is heated when the battery is activated and this is responsible for producing the vapour.

        Typically atomizer heads last for about two weeks but this is not the case all the time. As they are very fragile they can stop working after a few days if they are used excessively or if the voltage is too high. All atomizers have a Dead on Arrival warranty, this means that as soon as you receive the product you need to test it to see if it works, as soon as it works the warranty period ends. Atomizer heads are referred to as disposable goods and are not meant to last longer than a few weeks.

        The majority, of clearomziers/tanks we sell are replaceable units; this means that the only part that needs to be changed within the unit is the atomizer head. You can tell if the atomizer head needs to be replaced when there is a significant lack of vapour or if you get a burning almost smoky taste.

    • Why does the eLiquid in my clearomizer/tank change colour?
      • With some eLiquids when they are exposed to air and light they sometimes change colour, this is perfectly normal. If the eLiquid in your clearomizer turns into a dark brown/black colour, you may need to change your clearomizer or replace the atomizer head in the unit (if it is a replaceable clearomizer).

  • REBUILDABLE ATOMIZERS

    • What are rebuildable atomizers?
      • Completely rebuildable tanks are primarily aimed at advanced users as some RBAs can be complex to set up.

        Newbies can use these products too but it should be noted that they may run in to problems and may not get the unit to work at its optimal level.
        Essentially, a rebuildable unit has two posts (some have more), one post is positive and the other is negative.
        In order to get the unit to work a coil needs to be created that goes from the positive post to the negative one.
        Within this coil there needs to be material that can absorb eLiquid, the most popular type of material is Ekowool.
        Both the Ekowool and the wire that is used to make the coils are available in varying grades of thickness.

  • MECHANICAL AND NON-MECHANICAL MODS

    • What are mechanical and non-mechanical mods?
      • Mechanicals Mods are in essence electronic cigarettes stripped to its ‘barebones’. These mods contain battery cells that when activated via a switch, complete a circuit that fires the atomiser/clearomizer which is attached to the mod. On the other hand, non-mechanical mods offer many more features such as variable voltage and/or wattage and have safety protection.

    • Why should I buy a mechanical mod?
      • Mechanical mods are very versatile and are great to use with rebuildable atomizers (where you have to build your own coils and wick). For example, if you are building dual or quad coils, the resistance of the atomizer is often below 1ohms. On a non-mechanical mod this would not fire but on a mechanical mod it will.

        Mechanical mods are not aimed at new users, as they can be dangerous if used inappropriately. However, they are a must-have for an intermediate/advanced vaper.

    • Which battery cells can be used with MODs?
      • For non-mechanical mods we recommend that you use IMR batteries.

        As mechanical mods do not contain any circuitry, it is recommended that you use a protected battery. Protected batteries have an extra layer of protection that activates when anything goes wrong, such as an overload of power.

        Battery cells are available in 3 sizes, 18350, 18490/18500 and 18650. Mods that are telescopic can usually take all of these batteries as the length of the battery holder can be adjusted to suit the battery size.

  • PRODUCT AFTERCARE

    • How should I maintain the products?
      • With all the products we sell, we recommend that you treat them with care. Batteries need to be stored appropriately and safely as they can be dangerous if misused.

        For example, battery cells should never be stored in your pocket with other metal objects like coins or keys as this can short out the battery and cause a hazard. Battery cells should be stored in a safe area away from metal objects or in a plastic storage container.

    • I am not happy with my products, what do I do?
      • UK ECIG STORE wants you to be satisfied with the products you are purchased as we pride ourselves on our levels of customer service. Please get in touch with our customer services team to discuss what the issues are.

    • What should I do if I think my product is faulty/not working?
      • If you think that your products are faulty the first thing to do is to read through our FAQs as the answer to the most common problems can be found here. In addition, you can have a look through our video guides, which show you how to use our most common products.

        Alternatively, you can pick up the phone and give us a call on 020 3475 3885 or email us at support@ukecigstore.com

GUIDES

  • BATTERY GUIDE

    • EGO BATTERIES
      BATTERY SIZES (mAh)
      ego batteries for ecig

      Note:
      Above approximations are for a fixed voltage at 4.2 Volts, turning the voltage up will give less battery time. Conversely, lowering the voltage will increase the battery life.

      the one kitt ecig battery

      Product
      UK ECIG STORE The One Kit

      Power
      Constant 4.2 Volts

      Battery Size
      650mAh

      Description
      Introducing the all new and improved One Kit battery; with venitaltion and new small sleek design. We have sourced the best components for the ultimate Electronic Cigarette starter kit and have been working hard to achieve upon our previous designs to improve performance, safety and satisfaction.

      Battery Tip
      Cleaning the connection points regularly will prolong battery life and waiting for the battery to be completely drained before charging is also good practice.
      vision spinner batteries for ecig

      Product
      Vision Spinner 650

      Power
      Variable Voltage (3.3V - 4.8V)

      Battery Size
      650mAh

      Description
      New variable voltage range from Vision you can easily change between 3.3V to 4.8V. Has a 5 click on/off feature and the model is available in a variety of colours. This device can be used with any ego style or any 510 threaded accessory.

      Aqwa iTaste V3 battey

      Product
      Aqwa iTaste V3

      Power
      Variable Voltage & Variable Wattage

      Battery Size
      800mAh

      Description
      This device comes with a LCD Displays screen which shows the atomizer reader, puff counter, voltage and wattage settings. It also has a special pass-through feature which allows you to charge and vape at the same time.

      CELL BATTERIES
      BATTERY SIZES (mAh))
      cell batteries for ecig

      Protected Batteries
      Protected batteries have an extra layer of circuit protection that activates when anything goes wrong, such as an overload of power.

      Important battery information
      Like all electrical goods, electronic cigarettes need to be cleaned and maintained to increase the battery’s lifespan. In addition, cleaning the connection points regularly will prolong battery life and waiting for the battery to be completely drained before charging is also good practice.

      Furthermore, battery capacity declines over time and you will find that after a period, your battery will not last as long as it did when it was new.

      Voltage/Wattage vs. Resistance
      The following are optimum combinations to ensure that you get the best possible vape. The lower the voltage/wattage the longer the atomizer head will last. The values below are just intended as a guide for beginners.

      VV/VW Battery Tip
      Play around with the voltage/wattage settings to find your sweet spot.

      Battery Safety
      - Never leave batteries charging unattended (especially overnight)
      - Avoid over-tightening batteries into the charger
      - When not in use, store batteries safely
      - Dispose of used batteries only at approved locations
      - Ensure that the charger is suitable for the battery (ask supplier)

      Battery Usage Tip
      Use a lower resistance coil at a lower voltage to keep your battery going for longer.
  • CLEAROMIZER GUIDE

    • BOTTOM COIL CLEAROMIZER
      DESCRIPTION

      These clearomizers have barely visible short wicks that sit at the bottom of the clearomizer. As the wicks are always soaked, there is no need for long wicks, these clearomizers give a very consistent vape and excellent vapour production.

      BOTTOM COIL CLEAROMIZER
      SINGLE COIL CLEAROMIZER
      DESCRIPTION

      A single coil clearomizer has one coil that is heated when the battery is activated. Single coil clearomizers tend to consume less power and eLiquid. These are perfect for people who wish to conserve battery life and eLiquid.

      single coil clearomizer
      TOP COIL CLEAROMIZER
      DESCRIPTION

      Top coil clearomizers have the coils sitting at the top with one or more wicks dropping down in to the tank. They are relatively easy to fill and offer a great, clean taste. As the coils are closer to the mouthpiece these are perfect for people who prefer a warmer vape.

      Top coil clearomizers
      DUAL COIL CLEAROMIZER
      DESCRIPTION

      Dual coil clearomizers have two coils that are heated when the battery is powered up. Power is split evenly between the two coils and the result is a greater volume of vapour and flavour.

      Dual coil clearomizers
      Coil Tip
      Try all and findout which one works best for you.